Resume / Curriculum Vitae

Currently I am a user experience designer and full stack engineer at CDK Global, where I am product owner and project manager of a suite of associate-facing web apps that I built from the ground up and maintain full-time.

I have a graphic design degree and more than a decade of freelancing experience during which time I've grown and nurtured my skillset, producing an array of online content for various clients and employers.

Creating content with style and substance is what I love to do, be it in a visual medium, in the written word, or on the web. Many of my personal hobbies include other forms of design such as game design, character design, painting and illustration — and I've always had a love for creative writing and storytelling.

Though I'm a designer first and foremost, I've worked in a variety fields over the years, including customer service, food service, retail, music distribution, security & public safety, custom framing and publishing — all of which were valuable experiences that helped me progress through my schooling and foster my freelance career before breaking into the digital marketing industry.

It has been my primary professional goal to become part of a cohesive team of design-minded professionals where I can develop innovative creative solutions with clean and efficient user experience at the forefront.


Experience

User Experience Designer
Business Analyst

CDK Digital Marketing, Seattle WA

January 2015 – Present

In this role I am a user experience designer and full stack web developer. The great tragedy here is that my official job title is "Business Analyst," as the web apps I design and develop are owned by the Business Analyst team within my business unit.

My primary focus is Web Design; the creation, maintenance and enhancement of the custom-built web applications used by the Implementation Services business unit within the internal support tool infrastructure. I've used my experience and expertise as a graphic designer and web developer to create new interactive tools with features and functionality that enhance and optimize the associate user experience.

Secondary to are the standard responsibilies of a Business Analyst (SQL Reporting and Salesforce administration), which are performed daily by the rest of my team.



Web Design Specialist

CDK Digital Marketing, Seattle WA

May 2011 – January 2015

As a Web Design Specialist on the IFS Content Team, responsibilities included regular website maintenance (creating, updating, and maintaining client websites and utilities), researching and writing bug reports, and special project work.

Also acted as a team mentor, trainer, and coach to new hires and team mates, a Subject Matter Expert (SME) for the Nitra Flex website platform, as well as a liaison and point of contact for the Account Advocate and Tech Support teams. I also served as an ambassador and coach to the newly established Detroit office (then inside GM Headquarters), where I visited to mentor the members of the Detroit Content Team.



Graphic Designer

CSUSB Office of Public Affairs, San Bernardino CA

January 2009 – June 2009

Branding and logo design for various organizations and departments associated with CSUSB, maintaining brand standards within the university's core identity. Created print and web materials such as fliers, posters, brochures, booklets, mailers, ads, merchandise, campus signage, and more. Also contributed to the rebranding and logo overhaul of the CSUSB Athletics Department.



Web Designer

Design Vitality, Riverside CA

May 2008 – February 2009

Conceptual and strategic creation of websites using HTML, CSS, Javascript, PHP and Flash.



Graphic Designer & Web Developer

Nicholas Cristo Creative

January 2006 – Present

Freelance Graphic Designer & Web Developer.



Education

California State University

San Bernardino CA, 2007 – 2009

BA Graphic Design – Print, Web Design

Graduated with Art Honors in Graphic Design



Riverside City College

Riverside CA, 1999 – 2007

Graphics Technology


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